Effective Date: April 25, 2025
At Maxil AutoCare, we take pride in offering high-quality AutoCare products specially designed for Indian customers and vehicles. However, if you’re not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
- Returns are only accepted within 7 days from the date of delivery.
- To be eligible, the product must be:
- Unused and in original condition
- In its original packaging with all components intact
- Supported by clear photos and videos of the unboxing (must be recorded at the time of opening the package)
2. Return Process
To initiate a return:
- Email us at support@maxil.in with:
- Order ID
- Reason for return
- Photos and video of the unboxing showing the product condition
- Our team will review your request and respond within 2-3 working days.
- If approved, we will coordinate the return pickup or ask you to ship the product back.
3. Refund Terms
- Refunds are issued only upon approval after inspection of the returned product.
- The full amount will be refunded to the original payment method.
- In special cases, we may offer an alternative refund method as per customer preference.
- Refunds may take 5–7 business days to reflect in your account after approval.
4. Non-Returnable Items
Returns will not be accepted if:
- The product has been used or tampered with
- There is no unboxing video or sufficient evidence
- The request is made after 7 days from delivery
5. Need Help?
If you have any questions or need support, reach out to us:
Maxil AutoCare
Email: support@maxil.in
Phone: +91-8929969989
Website: www.maxil.in